Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how magnam collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies exclusively to the services provided on our official website. It does not apply to third-party websites, external links, or platforms that you may visit after leaving our site. We recommend reviewing the privacy policies of any third-party services you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment. This data is grouped as follows:

Account and Identity Data

Information provided during registration to establish your identity and manage your account credentials.

Verification Documents

Documents provided during the KYC (Know Your Customer) process to verify your age, residency, and identity.

Payment Data

Details required to process deposits and withdrawals, ensuring funds are moved securely and accurately.

Gaming and Transaction Activity

Records of your wagers, game history, deposit/withdrawal logs, and bonus usage to monitor account health and fairness.

Technical and Device Data

IP addresses, browser types, device identifiers, and operating systems used to access our platform for security and optimization purposes.

Support Communications

Records of your interactions with our customer service team to resolve issues and improve our service.

3. How We Collect Data

We gather information through three primary channels:

• Directly from You: Information you enter when registering, updating your profile, or submitting KYC documents.
• Automatically: Technical data collected via cookies and server logs as you navigate our website.
• Partner Service Providers: Data obtained from trusted providers, such as payment gateways and identity verification services, to validate your information.

4. Why We Use Data

Your data is used strictly for the following purposes:

• Account Management: Creating and maintaining your user profile and managing logins.
• Financial Transactions: Processing your deposits and withdrawals accurately and securely.
• Compliance: Verifying your identity and confirming you meet the minimum age requirement for gambling.
• Security: Preventing fraud, detecting multi-accounting, and protecting against cyber threats.
• Personalization: Tailoring the platform experience and content based on your preferences.
• Legal Obligations: Fulfilling requirements imposed on gambling operators under applicable laws.
• Marketing: Sending promotions and updates only if you have explicitly opted-in to receive them.

5. When We Share Data

We do not sell your personal data to any third parties. We only share information with:

• Service Providers: Payment processors, verification agencies, and technical infrastructure providers who are essential to the platform's operation.
• Legal Authorities: When required by law or to comply with a valid legal request from a regulatory body.

6. How We Protect Data

We implement robust technical and organizational measures to keep your data safe:

• Encryption: All data transmitted between your device and our servers is encrypted.
• Access Control: Only authorized employees with a legitimate business need can access sensitive user data.
• Payment Isolation: Payment information is handled through secure channels to minimize internal exposure.
• Continuous Monitoring: We regularly monitor our systems for potential vulnerabilities and security breaches.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain security. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team via the channels available on this site:

• Access and Correction: Request a copy of your data or ask us to correct inaccurate information.
• Deletion: Request the erasure of your personal data, subject to legal retention requirements.
• Portability: Request that your data be transferred in a structured, machine-readable format.
• Objection and Withdrawal: Object to specific uses of your data or withdraw your consent for marketing.

Please note that even after account closure, we are required to retain certain records (such as transaction history and identity data) to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

Personal data is retained for as long as your account is active. Once an account is closed, we keep the necessary information only for the period required by applicable law in Malaysia to meet regulatory and legal obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be terminated immediately, and any remaining funds will be handled according to our internal compliance protocols.

Parents or guardians who believe a minor is using our platform are encouraged to report this via our support channels.

11. Cross-Border Transfers

To provide our services, some of our partner providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer is handled securely.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or the management of your personal data, please reach out to us through our official communication channels.